How AI can shape the future of VoIP

Artificial intelligence (AI) and Voice over Internet Protocol (VoIP) are among the fastest-growing elements in the technology industry. Emerging AI-driven applications and cloud-based services provide significant enhancements to businesses, with AI’s cognitive nature and VoIP’s cost-saving potential proving to be a match made in heaven. As time goes by, these technologies will become staples in […]

AI and eCommerce: All you need to know

If you run or manage an eCommerce business and are wondering how you can benefit from artificial intelligence (AI), you’re in luck. We’ve come up with a list of the most important reasons for your business to adopt AI. Predicting what your customers want AI has many uses in eCommerce, benefiting both the business and […]

How AI is revolutionizing healthcare

Artificial intelligence (AI) has the potential to radically change the face of the healthcare industry — in fact, it already has. Here are some of the ways that AI has benefited medical professionals and patients alike. Virtual personal health assistants At the helm of the AI revolution are virtual personal health assistants. A lot of […]

Is AI-powered VoIP the next step?

AI-driven advancements are changing the way organizations conduct business. When it comes to VoIP telephony, AI’s cognitive systems could offer proactive and predictive automation processes to increase efficiency and improve decision-making. Read on to learn how. Contact center operations Highly automated VoIP technology enables businesses to manage their call centers easily and reduce the need […]

The latest and greatest Office 365 updates

Office 365 just keeps getting better and better. Check out how these new and upcoming enhancements can improve productivity. Office Write and draw with digital ink Typing is easy on desktops and laptops, but when you’re on touch-enabled devices, keyboards are cumbersome to use, whether they are extra hardware or as space invaders on your […]

AI and its effects on healthcare

Technology changes and evolves at the blink of an eye. A new invention this year can be obsolete the next. However, some technological advancements survive the test of time, as is sure to be the case with machine learning. It’s the first step toward artificial intelligence (AI), and it’s already making huge strides in the […]

How AI helps e-commerce businesses

Artificial intelligence (AI) is an exciting innovation that’s becoming integral to many businesses. Industry experts are even predicting that by 2020, 85% of the interactions between corporate customer service departments and their clients will use AI. If you’re an e-commerce business owner, you’re in a prime position to become an early adopter. Predicting what your […]

Making the most of Alexa in the office

Alexa’s usefulness goes beyond controlling smart devices in the home, playing music, providing weather forecasts, and receiving calls and messages. Amazon aims to position her as a next-gen AI technology with loads of features for both home and business users. Here are some ways to turn Alexa into a one-of-a-kind office assistant. Amazon’s Alexa has […]

AI-powered VoIP: what businesses can expect

Automating business processes is a necessity for most organizations. While the human element is still important, automation increases time to market and saves money. And because telecom is an essential part of businesses’ operations, AI developers are introducing advances in VoIP telephony that will take automation to a whole new level. Contact Center Operations Thanks […]

New AI-driven Features For Office 365 Users

Enriching Office 365 with more everyday AI functionalities, Microsoft has introduced ‘Insights Preview’ to MS Excel, ‘Acronyms’ feature for MS Word, and a Text-in-image search feature to help its users to do their best work. Learn more about the recent upgrades to Office 365 products and the new Microsoft Whiteboard Preview app in this article. […]